Serioplast and Aeonvis together for flexible and integrated IT management

Aeonvis implemented projects to evolve the current SAP system and SAP Application Maintenance services for Serioplast, managing daily IT operations with particular flexibility.

#Manufacturing #Flexibility #SystemIntegration

How Serioplast and Aeonvis optimize SAP management for global expansion

THE CLIENT

Serioplast - Packaging Group

Serioplast is a global manufacturer of rigid plastic packaging for large companies in the FMCG, home care & laundry, food, personal care and pharmaceutical industries.

The group designs production machines for both its own and customers’ plants. Serioplast adopted the SAP platform in 2014, gradually extending it to all group companies globally.

THE CHALLENGE

Optimize IT service management with a flexible application maintenance solution

In 2022, Serioplast was faced with the need to improve the management of Application Maintenance services to effectively manage daily IT operations.

In addition to managing current activities, Serioplast needed flexible and reliable support to respond quickly to the urgent demands of a changing market while supporting the Group’s expansion in a global context.

THE SOLUTION

Customized management of AMS services to ensure business continuity and evolutionary support

Aeonvis initiated the collaboration with Serioplast , taking over the management of AMS services by ensuring daily business continuity and activating evolutionary support for the most critical changes.
The Aeonvis team offered a customized approach, focusing not only on timely resolution of issues, but also on support for strategic projects, including implementations of new features and rollouts.
In addition, Aeonvis supported Serioplast in areas such as customized internal training, managing operations in multiple time zones to meet the needs of an international user base.

THE RESULT

By partnering with Aeonvis, Serioplast has achieved reliable and integrated management of its IT systems, with a significant reduction in response time to daily needs.

Aeonvis’s proactive approach has improved operational efficiency and user experience, enabling Serioplast to address complex challenges quickly and effectively.
Transparency and the ability to handle any difficulties have strengthened a long-term partnership with Serioplast, ensuring added value and strategic technology support.